Talk to an OB/GYN billing specialist

The fastest way to reach us: WhatsApp

We use WhatsApp as our main contact channel because it's fast, it works on any phone or computer, and it doesn't require you to fill out a form or wait for a callback. Send us a message any time — we respond during business hours, and usually much sooner than an email thread would.

You can use WhatsApp to:

• Request your free billing audit. Tell us your practice name, number of providers, EHR system and what's bothering you about billing today. We'll take it from there.
• Ask a quick coding or billing question. Not sure which code applies, or why a payer keeps denying a claim? Ask. There's no charge for a quick answer.
• Schedule a call. If you'd rather talk it through, we'll set up a phone or video call at a time that suits you.
• Get a quote. After the audit, we'll send a proposal based on your actual volume and needs.

An important note on patient privacy

Please don't send patient names, dates of birth, insurance IDs or any other protected health information over WhatsApp or regular email. When we need to look at claims or records, we set up secure access to your systems after signing a Business Associate Agreement. WhatsApp is for scheduling and general questions only. See our HIPAA notice for details.

What happens after you reach out

1. A short conversation. We'll ask about your practice — providers, specialty mix, EHR/PM system, main payers, and what's working or not working in billing today.
2. Secure access. If you'd like the free audit, we'll sign a BAA and arrange read-only access to a sample of recent claims, remittances and your A/R aging report.
3. Your written audit summary. You'll receive a plain-English summary of what we found: denial patterns, coding issues, unbilled services and A/R at risk.
4. A walkthrough call. We'll explain the findings and answer questions. If you want our help, we'll recommend a service and send a proposal. If not, the findings are still yours to use.

There's no form to fill out and no contract to sign for the audit — and no pressure afterward.

Prefer email?

You can also email us at the address on this page. Email works well for sending documents that don't contain patient information — payer contracts, fee schedules, organizational details or questions about our services.

Before you contact us: quick self-checks

If you want to get a head start, these questions help us understand your situation quickly:

• About how many claims does your practice submit per month?
• Which EHR and practice management system do you use?
• Who handles billing today — in-house staff, another company, or a mix?
• What are your top five payers?
• Roughly how many deliveries does your practice do per month?
• What's your biggest billing frustration right now — denials, slow payments, staff turnover, credentialing, something else?

Don't have the answers handy? That's fine. We'll figure it out together.

Common questions we answer on WhatsApp

You don't need to be a client to ask. These are the kinds of questions practices send us every week:

• "Which code do we use when a patient transferred in at 30 weeks and we delivered?"
• "Why does this payer keep denying our IUD insertions?"
• "Our biller just gave notice — how quickly could you take over?"
• "How long will it take to credential our new physician with Medicaid managed care plans?"
• "How should we prepare for the 2027 maternity code changes?"
• "Is our net collection rate normal for an OB/GYN practice?"

If a question needs more than a quick answer, we'll suggest a short call or the free audit.

What we'll ask you

To give useful answers quickly, we may ask:

• Your practice's name and state
• Number and type of providers (physicians, midwives, NPs)
• EHR and practice management system
• Approximate monthly claim volume and deliveries
• Whether billing is in-house, outsourced or mixed today
• What prompted you to reach out

None of these require patient information — and please don't send any.

Working across time zones

We serve independent practices in all 50 states. Calls are scheduled at times that work for your practice, and WhatsApp lets you send a message whenever it's convenient for you.

What's included in the free audit

When you reach out for a free audit, here's what we review — using read-only access to your systems after a BAA is signed:

• A sample of recent claims compared to the documentation, for coding accuracy and missed charges
• Your remittances and denials from the last few months, grouped by reason and payer
• Your A/R aging report, with a look at what's still recoverable within filing and appeal limits
• Obstetric claims — open pregnancies, recent deliveries and split-care situations
• Front-end processes — eligibility, authorization and registration issues behind denials

You'll receive a written summary with:

1. The biggest revenue gaps we found, in plain English
2. The likely root cause of each
3. What we'd fix first, and why
4. Anything that looks like compliance risk

There's no cost and no obligation, and the summary is yours to keep.

Our response commitment

We answer WhatsApp messages promptly during business hours. If your question needs research — a payer policy, an unusual coding scenario — we'll tell you when to expect a full answer.

Who you'll be talking to

Messages are answered by our OB/GYN billing team — the same people who run audits and manage client billing — not a call center or a sales script. If your question is about something outside our expertise, we'll tell you and, where we can, point you toward the right resource.

If you're switching from another billing company

Many practices contact us while still working with another vendor. That's fine. We can review your current reports and a sample of claims to give you an independent view, and if you decide to switch, we'll plan the transition so new claims keep going out and existing A/R continues to be worked. Your current vendor's contract terms — notice periods, data return — are worth checking before you set a date.

Not ready to talk yet?

Try our revenue leakage calculator for a quick estimate of what billing gaps may be costing your practice, or browse our free resources: the OB/GYN CPT code library, the 2027 maternity transition guide and the blog.